Municipal IT service provider with 20 customers and approximately 12,000 end users hires interim project manager
A highly reputed IT service provider was migrating from SAP R/3 to S/4 and thus centralising its IT infrastructure. But that is not all – the project team had bigger things in mind. Their aim was to make IT operations more efficient and relieve employees of time-consuming everyday tasks. With planned savings estimated at 7% of total IT operating costs, it was evident that expert know-how was needed. Staff members were also being asked to tackle additional day-to-day tasks. The challenges had not yet been fully surmounted, however. The management recognised the urgent need to bring in external support to make up for lost time. A search commenced for an experienced project manager who not only had expertise in migration and centralisation projects, but also had the talent to communicate and motivate across departments.
In view of impending changes in employees’ work routines, it was crucial to find someone who not only had technical expertise, but was also able to guide the teams through these changes.