Professional Services
The bottleneck is qualified, digitally savvy experts who combine specialist knowledge with technology and implementation skills.
This is changing staffing requirements. There is less demand for traditional generalists and more for hybrid specialists with expertise in technology, data, and industry, such as data analysts, AI/automation experts, RegTech and compliance professionals, cybersecurity specialists, transformation and change managers, and consultants with clear technical depth rather than broad methodology.
The financial and professional services industry (banks, insurance companies, private equity, consulting, auditing, legal, HR, and IT services) is also facing a structural realignment. The drivers are digitalization, automation, regulation, margin pressure, and changing customer expectations. Traditional, labor-intensive business models are increasingly being replaced by technology-supported, data-based, and scalable services.
The transformation is particularly evident in the automation of standardized activities through AI and software, the development of digital platforms and self-service models, more data-driven decision-making, and new, flexible service models such as “as-a-service,” outsourcing, and fractional roles. At the same time, regulatory requirements, cyber risks, and compliance obligations are increasing significantly, while customers expect faster, more transparent, and measurably value-adding solutions. Consulting and services are thus shifting from pure hourly billing to outcome, performance, or platform models.
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Jens Hahn
Managing Partner
Founder von hahn+friends